UTM+Eco-Tourism

1.Kee Ya Teng 2.Kok Siao Yik 3.Koh So Ha 4.Thian Siew Chin 5.Syarfawati binti Amir Sjarif
 * Group Members: **


 * Company Overview (refer to the company's website): **


 * UTM Ecotourism Campus ** is a new initiative and one of the university’s agenda which is instrumental in organising activities and programmes in relation to knowledge-based tourism in the UTM campus, Johor Bahru, Johor. The UTM Ecotourism Campus was inaugurated in mid-2009. An Ecotourism Campus Unit (now formally known as Ecotourism Campus, Asset and Ceremony Unit) was established in the Services Division, Office of Asset and Development in October 2009 to plan and coordinate education-based ecotourism campus programs.

The Ecotourism Campus, Asset and Ceremony Unit is patroned by the Director of Works, Office of Asset and Development who acts as the Chairman and headed by the Head of Services Division. This unit plays a key role in ensuring the smooth and successful running of programmes and activities of Ecotourism Campus. For this reason, this unit will be an active player in assisting and enabling UTM to generate its own revenue and this would be done by developing the facilities available in UTM to be more progressive and competitive.


 * Company Services (refer to the company's website): **

In categories of UTM Ecotourism Campus, it covers the cafeterias in UTM JB campus which has at least 20 food centres (cafeterias), where students can have breakfast, lunch and dinner at a discounted student rate. Some cafeterias have special and open 24 hours a day and some even offering western food style. Average spending on food per day is RM5.00. If you prefer canned drink, the canteen is everywhere inside the academics area. The cafeteria are a walking distances from the hostels. There are more than 100 catering outlets across the campus, including air-conditioned restaurants, cafeterias, fast-food restaurants selling a whole variety of food including traditional Malay, Chinese, Indian and Western cuisines. There are many shops on campus including bookstores, photocopy centers, mobile phone centers, news agents, launderettes, hair dressing and beauty saloons, computer shops, travel agencies and more than 20 mini grocery stores, mostly within the students’ residential colleges.

Staffs, Lecturers and Students in UTM
 * Current Client: **

Provides guidelines of food pricing in UTM arcades and cafeterias <span style="font-family: 'Times New Roman',serif; font-size: 12pt;"> and make sure all fair prices are charged by cafeterias**.**
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Current Responsibilities: **


 * __<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">LONG FORMAL REPORT __**


 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">TABLE OF CONTENTS Pages **

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">ABSTRACT ** ............................................................................................................................ <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">.........................................................x  **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">1.0 ****<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">INTRODUCTION ** <span style="font-family: 'Times New Roman',Times,serif;">** 1.1 Purpose ** <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">…………………………………………………............................................................................................................x  **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">1.2 Background of the study **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">……………........................................................................................................................................x  **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.0 ****<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">DISCUSSION ** **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.1 Problem arise in Meranti Cafe **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">…………..................................................................................................................................x  <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.1.1 Pricing of food……………………...........................................................................................................................................x  <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.1.2 Cleanliness……………….........................................................................................................................................................x  **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.2 ** <span style="background-color: #ffffff; font-family: 'Times New Roman',Times,serif; font-size: 120%;">**How Serious is the Problems in Meranti Cafe** <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">…………….....................................................................................................x  <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.2.1 Findings from the UTM students…………………………….....................................................................................................x  <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.2.2 Findings from the UTM staffs……………………….................................................................................................................x  **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.3 How UTM Ecotourism Address the need at Meranti Cafe **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">………….....................................................................................x  <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.3.1 Standard Pricing List…………………………………………..................................................................................................x  <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.3.2 Cleanliness Guideline.………………………….........................................................................................................................x  <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.4.1 Price List………………...........................................................................................................................................................x <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.3.2 Guideline of Cleanliness……………..........................................................................................................................................x
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.4 Disadvantages of Implementing the Standard and ** **<span style="font-family: 'Times New Roman',serif;">Guidelines **...................................................................................................x

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">3.0 CONCLUSION **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">…………………………..................................................................................................................................x  **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">4.0 RECOMMENDATION **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">……………………............................................................................................................................x   **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">5.0 GLOSSARY **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">...............................................................................................................................................................................x   **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">6.0 WORKS CITED **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">........................................................................................................................................................................x   **<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">APPENDICES **

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**LIST OF ILLUSTRATION** <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**Table 1 Interview Session with Students of UTM.........................................................................................................................x**  <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**Table 2 Interview Session with Staffs of UTM.............................................................................................................................x**

<span style="font-family: 'Times New Roman',serif;">
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">1.0 INTRODUCTION **


 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">1.1 Purpose **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">The purpose of our study is to identify the problems that faced by the citizens of University Technology Malaysia about the pricing of food and the cleanliness at Meranti Cafe.


 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">1.2 Background of the study **

<span style="color: #333333; font-family: 'Times New Roman',serif; font-size: 120%;">Good nutrition is essential to ensure the body is healthy. Food provides nutrients to the body. Lack of nutrients can alter emotions and can affect academic achievement. But there is the food that sometimes we eat does not provide the effectiveness of the body. This situation occurs if we do not prioritize hygiene while preparing food.

<span style="color: #333333; font-family: 'Times New Roman',serif; font-size: 120%;">At universities, each college have their own café. This café is the main source where student can get their food. According to previous research, one of the factors that students considered first where to eat is an affordable price that offer by the café. Therefore, important for food services to know what their customer satisfaction price and level of cleanliness of their cafeterias. <span style="color: #333333; font-family: 'Times New Roman',serif; font-size: 120%;">So at the end of this study, we hope that UTM students can gain knowledge about the actual prices that set by the university and in addition we hope the café especially Meranti Café being more awareness on hygines and follow the guidlines that provide by UTM Eco Tourism.


 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.0 DISCUSSION **

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.1 PROBLEMS ARISE IN MERANTI CAFE **

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.1.1 Pricing of Food **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">The price of the food is not consistent and simply charged without a proper standard. There is no any rated of price based on the approved standard price list obey by the cafeteria owner. Therefore, the students being charge at difference price at different stall in the same cafeteria. This means that different stalls have different opinion in charging the foods and beverages. For example, two students took the same food at the same stall but unfortunately being charge at the different prices. The price is expensive and it had gives burden to the students. This result in the dissatisfaction among students those buy the foods and beverage at cafeteria.

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.1.2 Cleanliness **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">The cleanliness of cafe’s environment does not reach the level of satisfaction among students. There are several hygiene problems which including the dishes are not cleaned up and accumulated on the tables, there are flies all around the cafe and the food is not covered and also the plates, spoons and forks are not cleaned properly. These problems may give negative impact on the students’ health. For example, there was a case when a student get stomached for several days after took the food at the cafeteria. Such case should be avoided before it become more serious because hygiene problem will affect health. Therefore, serious action should be taking to overcome the cleanliness problem.


 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.2 HOW SERIOUS IS THE PROBLEMS IN MERANTI CAFE **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">In order to determine the seriousness of the problems arisen in Meranti Cafe, interview sessions are conducted to two students and two staffs in UTM. The interview consists of seven questions and the findings from the respondents are taken into account to find out how serious is the problems in Meranti Cafe regard to the matter of food pricing and cleanliness of environment.

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.2.1 Findings from the UTM students **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Two of the students who be interviewed had the negative views on the services provided in Meranti Cafe. One of the respondents, Miss Ayuni from Faculty of Built Environment (FAB) claimed that the dirty environment of Meranti Cafe will affect her appetite when having meal at there. She further described the environment of cafeteria that flies are surrounding on the food on shelves and leftovers on the tables. Mr. Ben Ting, another student from Faculty of Electrical Engineering (FKE) who involved in the interview also clarified that other than the unsatisfied environment, the price rating of food is not consistent even though similar meal is consumed and sometimes it is too burden for them. According to Miss Ayuni, the owner of stall always charge them as same price with male students without considering the quantity of food which is much little than the male students’ consumption. Both of the respondents opinioned that the food provided on shelves are not processed properly as sometimes they will find impurities in the food. It is concluded from the interviews of two students that the performance and services provided in Meranti Cafe need to be improved to reach to the satisfaction. They wish to have the improvement of cleanliness maintenance and the adjustment of food pricing.

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.2.2 Findings from the UTM staffs **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Other than the interview with two students, Mr. Saiful and Miss Zuraini, two staffs who worked in UTM are interviewed. Both of them seldom visit to Meranti Cafe to have their meals, however, they give their opinion based on their previous experiences when taking meals at that cafeteria. Mr. Saiful emphasized that the environment at Meranti Cafe is disappointed as the poor management of cleanliness control. He then explained that the unsatisfied environment might lead to the disease spread or other health problem. Miss Zuraini also mentioned that the problem of cleanliness is much more serious comparing with the pricing problem. She then added on that although the price is acceptable for them who have worked, it might be burden for students if the rate of food pricing is not consistent and over-charged. She noticed that it is hardly for her to have a seat at the cafeteria during the lunch hours and there is poor ventilation. Mr.Saiful then claimed that the Meranti Cafe should improve the management for both pricing and cleanliness control.

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.3 HOW UTM ECOTOURISM ADDRESS THE NEED AT MERANTI CAFE **

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.3.1 Standard Pricing List **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">UTM JB campus has at least 20 food centers (cafeterias), where students can have breakfast, lunch and dinner at a discounted student rate. Some cafeterias have special and open 24 hours a day and some even offering western food style. The canteen is everywhere inside the academics area. The cafeteria are a walking distances from the hostels. Average a student is spending on food per day is more than RM5.00.Thus, Ecotourism UTM come out the standard price list of food and beverage can be used as a reference to the cafeteria in UTM to be as a discounted student rate for student. This is because the prices are affordable by the students and reduce the burden of expenditure on food and beverage.

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.3.2 Cleanliness Guideline **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">UTM Ecotourism makes sure the workers of cafeteria are the sanitary worker. For example, have wearing gloves during preparation the food. The workers not wearing the gloves to prepare the food, it will have made the student sick. It is because the student will infected by viruses receive the viruses from food workers who do not wear gloves and pass the virus onto the food. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Besides that, UTM Ecotourism need confirm every stall in cafeteria consist at least one worker has the certified in food safety and sanitation. This is because the workers have the professionals and experience to train food service staff on proper food temperatures, instrument and surface sterilization and food preparation techniques. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">On the other hands, UTM Ecotourism proves the worker proper to manage the leftover food. Food preparation areas must get rid of the scraps and packaging of garbage. Food items the worker must be make sure kept separate. This is because the pathogen does not pass from one dish to another. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">UTM Ecotourism must make sure the food is heated; food handlers must verify the foods are proper cook. Cafeteria workers must make sure they do not pass the bacteria in the meat onto other food during preparing the meal. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">UTM Ecotourism must submit to regular inspections to ensure they are not violating food safety standards to authorize parties. UTM Ecotourism must keep records of sanitation practices. This is because administrators must make sure to serve as methods of reminding cafeteria workers to perform certain sanitation activities are performed. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">UTM Ecotourism proves the workers must make sure equipment is sanitized before using it. Cafeteria workers must sanitize the floor, counter tops and all other objects using with disinfectants and cleaners. Use the warm water during sanitized. Walls must be cleaned from top to bottom. Floors must be squeegee or cleaned with a wet-dry vacuum. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">UTM Ecotourism must confirm the worker used the degreasers to remove all fats, greases and oils. Cafeterias used the deodorants to design to remove odors from surfaces and foods so odors do not linger in the cafeteria and on food. This is because the greases and odors can attract pests that feed on the grease and make the food less safe.

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.4 DISADVANTAGES OF IMPLEMENTING THE STANDARD AND GUIDELINES **

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.4.1 Price List **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Although implementing the standard pricing are benefited to the students and reduce their burden in spending the food and beverage, there are some problems occurred from this implementation. Some of the stall owners might be will claimed that the prices are too low for them and lead to lower revenues. They might request to charge at the price based on the quantity take by the students. Besides that, charging price based on the standard pricing list might causes the stall owner to suffer loss especially when there are increases of the price of raw materials as they cannot charge the price too high from the standard price list.

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">2.4.2 Guideline of Cleanliness **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">The most serious problem faced in implementing the guideline of cleanliness is that the owner of the stall not willing to follow the guideline provided. This is because the guideline provided will burden the stall owners. Due to the wages of certified worker is high, so the stall owners have to handle the higher cost when they recruit a certified worker for the purpose to control over the food safety and sanitation. The implementation of the guideline provide also will burden the cleaner in charge as they have to all the time ensure that the floor is always squeegee and the wall is clean from up to bottom.

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">3.0 CONCLUSION **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">As a conclusion, in order to solve the pricing and cleanliness problem in the cafeteria, UTM Ecotourism should enforce all the cafeterias in campus to follow the pricing standard established and the approved cleanliness guideline. If any party refuse to follow the standard and the guideline, it is important for UTM Ecotourism to take a possible action to overcome the problem in order for the benefits of the consumers. As the head of department, it is also responsible to consider the advantages and the disadvantages of the implementation of pricing standard and guideline of cleanliness in the cafeteria.

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">4.0 RECOMMENDATION **

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Cafeterias should consider the standard pricing list established by the Mesyuarat Penyelarasan Harga Siling Arked, Kafeteria dan Kiosk UTM Bil 1/2012 and also implement the Good Hygiene Practice (GHP) recognized by Kementerian Kesihatan Malaysia. A further study should also be carried out to investigate the implication of implement the pricing standard and Good Hygiene Practice. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Besides that, we should take action immediately once received complaints from students about the price charge at the cafeteria is too high. Investigation over the price charge should be conduct to ensure that the particular cafeteria does not rate the price based on the list of standard price. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Moreover, it is also important to conduct the inspection on cleanliness by the authorized party twice for every semester. This is for the purpose of to make sure that the cafeterias have always maintained the cleanliness and the stall owners have performed their duties to maintain the food safety and sanitation in order to avoid the food poison. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Last but not least, campus also can improve the facilities in the cafeteria to provide good environment to the users. The campus can increase the number of fans, tables and chairs, and also the basin and sanitizers for facilitation.

**<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">5.0 GLOSSARY **
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Term or Abbreviation ** || **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Definition ** ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">UTM Ecotourism || <span style="font-family: 'Times New Roman',Times,serif; font-size: 16px;">UTM Ecotourism Campus <span style="font-family: 'Times New Roman','serif'; font-size: 16px;"> is a new initiative and one of the university’s agenda which is instrumental in organizing activities and programmes in relation to knowledge-based tourism in the UTM campus, Johor Bahru, Johor. ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">UTM JB campus || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Universiti Teknologi Malaysia JB campus is a campus which located at Skudai, Johor Bharu. It is <span class="st" style="font-family: 'times new roman','serif'; font-size: 16px;">an innovation-led and graduate-focused Research University. ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">6.0 WORKS CITED **
 * <span style="display: block; font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">Kementerian Kesihatan Malaysia. //Garispanduan Amalan Kebersihan Yang Baik [Good Hygiene Practice (GHP)] Untuk Industri Makanan Skala Kecil Dan Sederhana (IKS) Ke Arah Perlaksanaan HACCP (Hazard Analysis Critical Control Point).// Retrieved on 14 April, 2012, from __[]__
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 16px; text-align: justify;">Universiti Teknologi Malaysia. Ecotourism Sites. //Prices of Food in UTM Arcades, Cafeterias and Kiosks.// Retrieved on 13 April, 2012, from __[]__
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 16px; text-align: justify;">Universiti Teknology Malaysia. Ecotourism Sites. //UTM Food and Beveragges//. Retrieved on 13 April, 2012, from []

<span style="font-family: 'Times New Roman',Times,serif;">LIST OF ILLUSTRATION
**<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Table 1: Interview Session with Students of UTM **

**<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Do you charged with consistent price for similar meal? ** || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">I normally take vegetable and chicken with rice as meal. <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">No, the price charged sometimes much expensive than expected. || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Rice, Chicken or meat, and sometimes with vegetable. <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">No. The price rating of food is not consistent even though similar meal is consumed and sometimes it is too burden for us. ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Interview Questions ** || **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Student 1: Miss Ayuni ** || **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Student 2: Mr. Ben Ting ** ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">1. Where do u have your meal? Inside UTM campus or outside the campus? ** || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">I usually take my meal inside UTM campus as I have no transport to go out. || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">I take my lunch in UTM campus but dinner at outside the campus.  ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">2. Do you ever visit to Meranti Café to have your meal? ** || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Yes. I stay at Kolej Tun Fatimah, Meranti Cafe is just near to my college. || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Yes. Almost every noon time I will have my lunch there.  ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">3. How do you feel with the environment at Meranti Café? ** || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">The dirty environment of Meranti Cafe will affect my appetite when having meal at there as the flies are surrounding on the food on shelves and leftovers on the tables. || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">It is an unsatisfied environment. The floor is dirty, tables are not cleaned immediately after the students have finished their meals.  ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">4. Do you think the foods on shelves are clean and safe to eat? ** || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Not really. Sometimes, the vegetables are not processed well as sand or particles can be found. || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">In my opinion, it is not processed properly as I still will find impurities in the food.  ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">5. Normally, what will you consume as meal? **
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">6. In your opinion, is the price of the food acceptable or charged expensively? ** || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">It is disappointing that the owner of stall always charge us (girls) as same price with male students without considering the quantity of food which is much little than the male students’ consumption. || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Definitely not acceptable. In my opinion, the owner does not charge us with the standard price.  ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">7. What improvement you wish to have in the Meranti Café? ** || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">The cleanliness maintenance and the adjustment of food pricing. || <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">The priority is for sure the cleanliness and then the price of food or meal.  ||

**<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Table 2: Interview Session with Staffs of UTM **


 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Interview Questions ** || **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Staff 1: Mr. Saiful ** || **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Staff 2: Miss Zuraini ** ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">1. Where do u have your meal? Inside UTM campus or outside the campus? ** || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">During lunch time, I will go out with my coworkers to have our meals. || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">For sure, I prefer to have my meal at outside as many choices for me. ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">2. Do you ever visit to Meranti Café to have your meal? ** || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">Yes, but it is quite long time ago. || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">Yes, but seldom I will go there. ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">3. How do you feel with the environment at Meranti Café? ** || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">It is disappointed as the poor management of cleanliness control. The unsatisfied environment might lead to the disease spread or other health problem. || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">It is hardly for her to have a seat at the cafeteria during the lunch hours and there is poor ventilation. There is unpleasant smell and the environment is hot. ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">4. Do you think the foods on shelves are clean and safe to eat? ** || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">No. The flies are all around the cafeteria. || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">No. The food sometimes is not cook well. ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">5. Normally, what will you consume as meal? Do you charged with consistent price for similar meal? ** || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">- (not been asked as he seldom visit to Meranti Café.) || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">- (not be asked as she seldom have her meal at there.) ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">6. In your opinion, is the price of the food acceptable or charged expensively? ** || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">For my previous experience, I think the price charged is expensive as it can be almost the price of food at outside. || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">The price is acceptable for us who have worked, but it might be burden for students if the rate of food pricing is not consistent and over-charged. ||
 * **<span style="font-family: 'Times New Roman','serif'; font-size: 16px;">7. What improvement you wish to have in the Meranti Café? ** || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">It is need to improve the management for both pricing and cleanliness control. || <span style="font-family: 'times new roman','serif'; font-size: 16px; text-align: justify;">The problem of cleanliness is much more serious comparing with the pricing problem as complained by students. Therefore, the management of cleanliness should be improve. ||

<span style="display: block; font-family: 'times new roman',serif; font-size: 16px; text-align: justify;"><span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 110%; text-align: justify;">**APPENDICES** <span style="display: block; font-family: 'times new roman',serif; font-size: 16px; text-align: justify;"><span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 110%; text-align: justify;">**Appendix A**__**Cleanliness guideline**__ Here is a handy list that outlines how to keep your restaurant kitchen spic and span. Some jobs should be done several times a day, while others need to only be done weekly or monthly. • Brush grill between cooking red meat, poultry and fish • Wipe down the line and prep areas • Switch cutting boards • Change sanitizing water and cleaning rags • Empty trash bins
 * Restaurant Kitchen items to clean throughout every cooking shift**

<span style="display: block; font-family: 'times new roman',serif; font-size: 16px; text-align: justify;"><span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 110%; text-align: justify;">**Restaurant Kitchen items to clean after each cooking shift (breakfast, lunch, dinner)** • Clean the fryers • Brush the grill • Empty sanitizing buckets • Put all cleaning rags in dirty laundry • Put all aprons and chefs coats in laundry (not with cleaning rags) • Wash and sanitize all surfaces (cutting boards, reach-in, line, prep tables) • Empty steam table and clean • Wash meat and cheese slicer after each use • Cover all bins in reach-in cooler with plastic wrap • Wash floor mats • Sweep and mop the kitchen floor • Sweep walk-in refrigerator <span style="display: block; font-family: 'times new roman',serif; font-size: 16px; text-align: justify;"> <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 110%; text-align: justify;">**Daily Restaurant Kitchen Cleaning List** • Clean out grease traps • Change foil linings of grill, range and flattops • Wash the can opener • Run hood filters through the dishwasher <span style="display: block; font-family: 'times new roman',serif; font-size: 16px; text-align: justify;"> <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 110%; text-align: justify;">**Weekly Restaurant Kitchen Cleaning List** - these duties can be rotated throughout the week • Empty reach-in coolers and wash and sanitize them • Delime sinks and faucets • Clean coffee machine • Clean the ovens. Be sure to follow the manufacturers instruction on this particular job. • Sharpen knives (okay, not cleaning, per se, but needs to be done) • Oil cast iron cookware • Use drain cleaners on floor drains <span style="display: block; font-family: 'times new roman',serif; font-size: 16px; text-align: justify;"> <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 110%; text-align: justify;">**Monthly Restaurant Kitchen Cleaning List** • Wash behind the hot line (oven, stove, fryers) to cut down on grease build up, which is a major fire hazard • Clean freezers • Empty and sanitize the ice machine • Calibrate ovens • Calibrate thermometers • Sharpen the meat and cheese slicer • Wash walls and ceilings • Wipe down the dry storage area • Change any pest traps • Restock your first aid kit • Update your material safety data sheets, which outline how to safely use any chemicals in your restaurant. <span style="display: block; font-family: 'times new roman',serif; font-size: 16px; text-align: center;"> <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 110%; text-align: justify;">**Yearly Restaurant Kitchen Cleaning/Safety List** • Check fire suppression system • Check fire extinguishers (this may need to be done twice a year, depending on where you live) • Clean hoods twice a year. There are many professional companies that specialize in hood cleaning. I highly recommend you use one rather than doing the job yourself (very messy and time consuming). • Clean pilot lights on gas kitchen equipment (Be sure to follow the manufacturers instruction). <span style="display: block; font-family: 'times new roman',serif; font-size: 16px; text-align: center;"> <span style="display: block; font-family: 'times new roman',serif; font-size: 16px; text-align: center;">

<span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Appendix B** <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">__**Standard Pricing List for Cafeteria UTM**__ <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 110%; text-align: justify;">**a) Berpakej** <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** NOTES: **
 * PRICES OF FOOD IN **
 * UTM ARCADES, CAFETERIAS AND KIOSKS **
 * [1 OCTOBER 2011 - 1 APRIL 2012] ** <span style="display: block; font-family: 'times new roman',serif; font-size: 16px; text-align: center;">
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Bil. ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Menu ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Maximum Price ** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi + Sayur + Ayam Berlauk** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.50 - 3.80** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi + Sayur + Ikan Berlauk (Keli/ Talapia/Patin)** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.00 - 3.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi + Sayur + Ikan Berlauk (Selain Di Atas cth: Kembung, Selar)** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.50 - 4.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi + Ayam Goreng** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.00** ||
 * //*Harga untuk nasi secawan + sayur sesenduk//**
 * //*Ayam 2kg dipotong 12//**
 * b) Makanan Panas**
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Bil. ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Menu ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Maximum Price ** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Goreng** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Ayam** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Special/Beryani/Tomato (Ayam&Daging)** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Special/Beryani/Tomato (Kambing)** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**5.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**5** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Ayam Penyet** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**6** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Burung Puyu****h** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**5.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**7** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Mee/ Kuey Teow Goreng** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.00 / 3.50 - 4.50 //(special)//** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**8** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Mee / Kuey Teow Sup** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**9** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Mee Hoon** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**10** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Sup Ayam + Nasi** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**11** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Sup Daging + Nasi** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**12** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Sup Sayur + Nasi** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**13** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Sup Seafood + Nasi** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**14** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Goreng+ Berlauk/Paprik/Daging Merah/Ayam Kunyit** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**15** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Putih + Berlauk Paprik (Seafood)** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**16** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Putih + Berlauk/Paprik/Daging Merah/Ayam Kunyit** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**17** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Telur Bungkus/Beef steak** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**18** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Tom Yam (Ayam) + Nasi** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**19** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Tom Yam (Seafood) + Nasi** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**20** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Tom Yam (Campur) + Nasi** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**21** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Tom Yam (Cendawan) + Nasi** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**22** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Ayam Chicken Chop** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.00 - 5.00 / 7.00 //(special)//** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**23** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Spaghetti/Bolognese** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**24** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Beef Steak** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**8.00 / 10.00 //(special)//** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**25** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Lamb Chop** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**8.00 / 10.00 //(special)//** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**26** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Fish & Chip** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**6.00 - 7.00** ||

<span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**c) Sarapan Pagi**
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Bil. ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Menu ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Maximum Price ** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Lemak** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Mee/Mee Hun/Keaw Tiaw Ceduk** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Goreng** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Kuih Muih (3 Biji)** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**5** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Soto Nasi/Mee** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.00 - 3.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**6** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Lemak Bungkus** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.20** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**7** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Telur Goreng Mata** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**0.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**8** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Telur Dadar Kosong** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**0.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**9** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Telur Dadar Penuh** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**10** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Lontong Kering/Basah** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**11** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Ambang** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.50** ||

<span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**d) Makanan Bermasak** <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** NOTES: **
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Bil. ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Menu ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Maximum Price ** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Ayam** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2.00 - 2.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Ikan (kembung,tongkol,keli,talapia,selar)** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2.00 - 2.50 / 2.00 - 3.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Daging** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2.00 - 3.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Makanan Laut (Harga Dipamerkan)** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**//Bergantung Pada Harga Semasa//** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**5** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Sayur-sayuran** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**0.80 - 1.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**6** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Telur** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**0.70** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**7** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Nasi Putih** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**0.80 - 1.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**8** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Telur Dadar Potong** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**0.50 - 0.70** ||
 * //*Segala Harga Bergantung Kepada Kuantiti Diambil//**


 * e) Makanan Segera**
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Bil. ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Menu ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Maximum Price ** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Roti Canai / Prata** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**0.70** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Roti Canai / Prata Telur** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.30** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Roti Sardin** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Murtabak** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3.00** ||

<span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**f) Burger**
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Bil. ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Menu ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Maximum Price ** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Ayam** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.80** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Daging** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.80** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Benjo** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.20** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Jagung Cup** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2.00** ||

<span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**g) Minuman**
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Bil. ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Menu ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Hot Drinks - Maximum Price ** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Cold Drinks - Maximum ** <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** Price ** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Milo** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.00** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.30 / 1.50 //(special)//** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Teh** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.00** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.30** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**3** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Horlics** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.20** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**4** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Air Buah-buahan** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.50** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.80** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**5** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Air Buah Siap (tembikai)** ||  || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.30** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**6** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Herba (kosong)** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.80** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2.00** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**7** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Herba** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2.00** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2.20** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**8** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Teh O** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**0.90** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.20** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**9** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Sirap O/Limau** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.00** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.20** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**10** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Air Kotak** ||  || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.20** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**11** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Air Kotak (Milo/Nest/Dutch Lady)** ||  || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.50** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**12** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Air Tin** ||  || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.60** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**13** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Air Mineral Kecil** ||  || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Penggantungan Kelulusan** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**14** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Air Mineral Besar** ||  || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Penggantungan Kelulusan** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**15** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Kordial (dispenser)** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**0.80** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**1.20** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**16** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Ais Blend** ||  || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2.00 / 2.50 //(special)//** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**17** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Air Suam** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Percuma** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**0.10 (tambahan 0.10 untuk bungkus)** ||
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**18** || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**Ais Kacang / Laicikang** ||  || <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">**2.00 / 2.50 //(special)//** ||

<span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">* Harga siling baharu ini telah diluluskan untuk dilanjutkan oleh Mesyuarat Penyelarasan Harga Siling Arked, Kafeteria dan Kiosk UTM Bil 1/2012 yang telah dilaksanakan pada 19 Januari 2012.
 * <span style="display: block; font-family: 'times new roman',times,serif; font-size: 110%; text-align: justify;">** NOTES ** ||
 * <span style="font-family: 'Times New Roman',serif; font-size: 16px;">Kadar Harga Siling ini adalah seragam dan sah untuk semua arked, kiosk dan kafeteria kecuali kafeteria di kolej-kolej kediaman di bawah pengurusan HEMA dan juga Rumah Alumni (Alumni UTM) berkuatkuasa mulai 1 Oktober hingga 31 Disember 2011.
 * <span style="font-family: 'Times New Roman',serif; font-size: 16px;">Semua urusniaga dalam Ringgit Malaysia.