Green+Aura

**__ 1- Green Aura (M) Sdn Bhd __**

**Group Members:** 1.Nor Ain binti Rahmat 2.Asmidar binti Adinan 3.Siti Masturah binti Azman 4.Nur Basyila binti Zakaria 5.Amizatul Asyikin binti Amdan

** Company Overview (refer to the company's website): **

The company is an infant whereby it has been in the market since 2005 and we have made the presence felt. Currently, the company has acquired various types of cleaning contract either in the government and private organizations. The major cleaning activities are concentrated at commercial buildings.In order to fulfill these contracts the company has purchased a number of vehicles, communication tools and cleaning machinery. The company is fully supported 90 employees to carry out these operations and is expected to expand together with the acquisition of new contracts as we’re optimistic of our reputation in the market.

** Company Services (refer to the company's website): **

Main Involvement
 * Maintenance & Cleaning Services
 * Pest Control Services
 * Construction & Interior Design
 * Trading: Furniture & Cleaning Materials
 * Landscape Maintenance Services
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Grass Cutting & Field Maintenance Services

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Cleaning Services
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">All types of floor cleaning and polishing
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Carpet & upholstery cleaning & shampooing
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">External cleaning for high rise building
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Garden maintenance & landscapes

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">** Current Client: **

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">1- Putrajaya Convention Centre (PCC) <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">2- Technology Park Malaysia (TPM) <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">3- Kuala Lumpur City Centre (KLCC) <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">4- Yayasan Pusat Belia Antarabangsa (IYC) <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">5- Kementerian Pelajaran Malaysia <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">6- Magna Prima Berhad

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">** Current Responsibilities: **

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**Subject** : Trip Report - Cleaning Service Monitoring of Kolej Perdana, Universiti Teknologi Malaysia
<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**1.0 Introduction**

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**1.1 Purpose** <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">On Friday, 14th April 2012, I visited the Kolej Perdana which be held at UTM, Skudai <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">due to the invitation from Kolej perdana management <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">. The purpose of this visit is to check and monitor the cleaning services done by the current services company. <span class="hps" style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">These visit focused on the area at college in which involved in cleaning service <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;"> including;
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Toilet
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Balcony
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Solid waste collection center
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Corridor
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Cleanliness in the lift

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**1.2 Participants** <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Both of my coworkers, Mr. Mustapa Kamal and Ms. Roslina Che Mat also came along with me to visited the college.

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**2.0 Observation**

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**2.1** **The result from the visit around** <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Mr. Mustapa Kamal, Ms. Roslina Che Mat and I visited and conducted a survey on the level of cleanliness and their work management by current cleaning service in a certain area around colleges, and we find that the conditions are as follows:

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">First place that we had visited was the toilet, the cleanliness around toilet is quite satisfactory but the sink was full of moss and also clogged. Because of the mold, the toilet floor and walls become slippery and smelly. There's are a lot of black mark, dirt and grease on the floor and wall in the shower room and between the toilet bowls.
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Toilet

<span class="hps" style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">On the side of balcony, it is likely rarely washed by the cleaner because in our view, the water courses which provided for the flow of water is very dirty because there were water reservoirs and some mossy. Perhaps also it is dirty and become mossy because of rain through fall.
 * <span class="hps" style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Balcony

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">The solid waste collection center is very dirty and did not manage properly by cleaner service. All the rubbish and trash are fragmented and scattered around. Moreover, it causes the foul odor.
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Solid waste collection center

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">The corridor is quite clean and clear from the trash. But is still seem a lot of dust on the dining table and chair that located in main corridor site.
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Corridor

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">The conditions of the lift is average. We see that it is clear from the trash but there's lacking in the cleanliness of the floor because there's some unpleasant smell of the floor and look alike there's some sticky and wet.
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Cleanliness in the lift

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**3.0 Conclusion** <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Weakness of current cleaning services company

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">The current service company not provided enough workers for do the cleaning at hostel. Because of that, the cleaners have to do a lot of works such as clean the floor, wash the toilet, mop the balcony and collect the rubbish. Further,ore, because of not enough workers, they do not do the job well. based on information, only two cleaners are responsible to clean the whole college block
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">The behavior of employees

<span style="display: block; font-family: 'times new roman',times,serif; font-size: 120%; text-align: justify;">With insufficient employees, this make the cleaning service did not done in time. According to the contract with the hostel management, they should do the cleaning every day. However, they are not follow the schedule provided and they just do the cleaning service once in a week. For example, after the cleaners punch the card, instead of going straightly to the college block, they take their sweet time and took their breakfast. <span style="display: block; font-family: 'times new roman',serif; font-size: 12pt; text-align: justify;">Based on the observation and interview through this trip, we can see that the management the lack of supervise the employees when their job. Due to lack of supervision, the workers use the cleaning time doing other job such as chatting with colleagues, going back early and skip the cleaning schedule.
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Time/schedule
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Management/ supervision

<span style="display: block; font-family: 'Times New Roman',serif; font-size: 16px; text-align: justify;">The company seems to provide the equipment insufficiently. This can be seen when the cleaning job did not done quite well. For example, the toilet should be clean by using the soap, brush and some other tools. But, the employees just clean it by using water. When we interview the employees, they told us that the equipment is not enough and already ask the management to provide it. There were also some of the cleaning tools was broken but did not change it with new tools.
 * <span style="font-family: 'Times New Roman','serif'; font-size: 16px;">Equipment

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**4.0 Recommendation** <span style="display: block; font-family: 'Times New Roman',serif; font-size: 12pt; text-align: justify;">Mr. Mustapa Kamal, Ms. Roslina Che Mat and I suggestthat you should tell the management of current cleaning service in Kolej Perdana to improve their cleaning services company management. However, if the current company did not change in a suggested time, Kolej Perdana should find new cleaning company.

**Table of Contents**

 * || ** Abstract ** || **x** ||
 * ** 1.0 ** || ** Introduction **

1.1 Purpose 1.2 Background of Daya Angsana Sdn Bhd 1.3 Problems || ** x ** x x || 2.1 Cleaning Service 2.2 Green Aura (M) Sdn Bhd 2.3 Green Aura vs Daya Angsana 2.4 How the management of Green Aura 2.5 The advanced equipments for cleaning services || x x x x x x ||
 * ** 2.0 ** || ** Discussion **
 * ** 3.0 ** || ** Conclusion ** || ** x ** ||
 * ** 4.0 ** || ** Recommendation ** || **x** ||

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">** 1.0 Introduction ** <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">** 1.1 Purpose ** <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;"> Based on our observation on the cleanliness condition at Kolej Perdana, it shows that the current cleaning services are lack of providing good service. Thus, we want to propose that Kolej Perdana management should change their current cleaning service with our service, so that the student will get more comfortable, clean, and pleasant environment.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">** 1.2 Background ** <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;"> Daya Angsana Sdn Bhd has been operating as a body that provides cleaning services for 5 years. Daya Angsana also can be considered as a new operate of the cleaning service. It located in Taman Ungku Tun Aminah, Skudai. So far, Daya Angsana has 50 employees consisting of office staff, management, general employees and as well as all the cleaner employee.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;"> Daya Angsana has made many cleaning services around the Taman Universiti, Taman Desa Skudai, Taman Pulai Utama, Taman Sri Putri, Taman Mutiara Rini, and Taman Sutera Utama. Mostly, Daya Angsana takes a contract to clean schools, kindergartens, and small firm and office. Other than cleaning services, Daya Angsana also has provided other service such as grass cutting, field maintenance services, cleaning furniture and cleaning materials. However, it depends on demand from their client and Daya Angsana more focus on providing the cleaning service.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">** 1.3 Problems ** <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">The current cleaning services company unable to give the maximum satisfaction to the hostel cleanliness that is should provide to the residential college. There are several problems regarding this cleanliness such as in the toilet and bathroom, balcony, solid waste collection rubbish, corridor and cleanliness in the lift.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">The cleaning staff are not clean the toilet and bathroom properly. They just clean by using water especially at toilet floor and sink. This shows that, the sink was full of moss and clogged. The toilet floor and walls become slippery and smelly because of the mold. There’s a lot of black mark, dirt and grease on the floor and wall in the shower room and between the toilet bowls. They should use special soap when cleaning it, so that the toilet or bathroom looked clean and smell nice.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Besides, in the balcony, they rarely do the cleaning in that area, so it has a moss and sometimes there is a water retention due to the rain and water from washing clothes. In addition, the corridor could also be seen dirty such as the leaves dry fly and also a desk in the corridor has dust. This causes the balcony and corridor looks dirty and poorly managed.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Furthermore, they only work for collection the rubbish in three days a once. This led to trash overflowing out of the bin because it can not cope with a lot of rubbish. Thus, uncollected rubbish and odor pollution can be caused uncomfortable condition to residential hostel. Other than that, this condition makes the animals such as cats and monkeys unloading rubbish looking for food and causing scattered areas.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Lastly, the problem are facing by residential hostel are the cleanliness in the lift. These problems are not serious, but it can give an uncomfortable condition to using the lift. The cleaner always leave the rubbish in the lift until they collect all the rubbish at all level. This situation sometimes causes residents can not use the lift, and sometimes they had to use it which there is rubbish inside. That make matters worse, when they finished they do not clean immediately to remove the rubbish water and it cause the lift smelly, wet and sticky.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">** 2.0 Discussion ** <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">** 2.1 Cleaning service ** <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Cleaning service is the service that provide by certain cleaning service company. These cleaning companies do various type of cleaning service such as, clean the toilet, mop the floor, collect the rubbish, sweep the balcony and corridor, cutting grass, wipe the windows and others.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">The cleaning service is essential to ensure cleanliness and well-being, especially to the residents. This is because, it can provide comfortable condition to them through the process of teaching and learning. Unclean conditions, especially in the hostel areas where it can provide infection and unwanted diseases such as cholera, dengue and others.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Addition, cleaning services should be done carefully and frequently. While, well monitoring from the parties involved. They can not take easily when do the clean up because it can lead to undesirable possibility. Furthermore, the equipment used should be appropriate when the cleaning services do. This equipment should be regularly maintained and cleaned when finished using it. Normally, some companies use the equipment with poor quality materials to reduce management costs. It will lead to the clean up work done does not give satisfaction to the residents.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">** 2.2 Green Aura (M) Sdn Bhd ** <span style="color: #000000; display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Green Aura (M) Sdn Bhd is a company that are provide the various types of cleaning service**s** for the government and private sector.The company has gain more experienced in this cleaning service area.Other than cleaning service, Green Aura also do various type of service such as pest control services, construction and interior design, trading furniture and cleaning materials, landscape maintenance services and grass cutting and field maintenance service.

<span style="color: #000000; display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Besides, they also get certificates due to their excellent service given to them. Many type of company contracted them as the cleaning service in their company. For example, Putrajaya Convention Centre (PCC), Technology Park Malaysia (TPM), Kuala Lumpur City Centre (KLCC), Yayasan Pusat Belia Antarabangsa (IYC), Kementerian Pelajaran Malaysia and Magna Prima Berhad.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">** 2.3 Green Aura vs Daya Angsana ** <span style="color: #000000; display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Green Aura and Daya Angsana is basically same which operate as cleaning service for many company government and private sector. However, Green Aura is more longer has been established as cleaning service than Daya Angsana which is already operates more than 10 years. Daya Angsana is still new but they also already provided service to many agencies. Both these cleaning service agency are good in their service but since Daya Angsana still new born in these cleaning service sector, they lack of experience in term of their service and most of their worker are not enough training and properly as much as Green Aura.

<span style="color: #000000; display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">In different, Green Aura more seriously in hiring their employees, even they are doing cleaning service, they always take highly concentration on training their workers very well with fully discipline and strictly to do their job. Their objective is to provide high quality of cleaning service and do not simply hiring people just like Daya Angsana. Daya Angsana has many workers but the problem is all their workers are not discipline in their work. They just do the work for get salary rather than do as their responsible for duty. Green Aura have their own principle and motto which is ‘the cleanliness is our responsibility’. Thus, this motto makes them more motivated to do their job perfectly.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;"> Green Aura has enough workers to do the work and more structure than Daya Angsana. Due to the many workers working under Daya Angsana, the management cannot control observe all of their workers work. That’s why, the worker more relax and doing their job when they want. The management of Daya Angsana didn’t provide someone such as supervisor to supervise their employees work.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Other than that, the equipment provide by Green Aura is much better than Daya Angsana. The workers of Daya Angsana use the poor quality equipments and have no advance equipment to doing the cleaning service. Thus, Green Aura provides the advance technology equipment that make their employees do the work effective and efficiency.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">** 2.4 Management conducts by Green Aura ** <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;"> As mentions earlier, Green Aura more concerned with discipline and quality of employees work. Thus, of course the management of Green Aura is quite different with Daya Angsana. Based on the information, the management of Daya Angsana do not manage and located employee efficiently such as two workers are located at one time to clean all the area in college that have nine level because there are not enough employees.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;"> Vice versa, the management of Green Aura has set in their policy which is basically for cleaning service that involve those area with many level, they must locates at least five or six workers for doing the cleaning service. It more easy and more facilitate the work as not to burden the workers themselves. Beside, the work also can be completed on time in accordance with the schedule.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Green Aura also has provided the complete uniform set for their entire worker as represents the Green Aura’s quality. The management of Green Aura will make a check, upgrade and replace all the cleaning equipments that already old and damaged for every fourth month.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">All the work and employee seems more structured and manage effectively by Green Aura. For example, if the workers do not do their work or not coming work without reasonable reason, they will be fired or the salary might be cut by management.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">However, Green Aura also concern on their workers welfare's. If the workers never off day from their duty, they will be rewards some bonus. The management of Green Aura also do not hire the elderly worker because they might be incurred some problem due to their health problems and heavy workload and contribute to the less quality in cleaning service. Thus, if there are some older workers who desperately need this job, they will consider and give more light duty.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Green Aura also trains and applies friendly concept toward its employees so that they will more respect them and can provide cooperation. Another reason is, they can share their problem with the management and give their opinion regarding the cleaning service for improvement.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">** 2.5 The advanced equipments for cleaning services ** <span style="color: #000000; display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Green Aura provides sophisticated and latest equipment to do the cleaning. For example, advance sweeper and scrubber, vacuums, floor machines and burnishers, and pressure washers. Besides, it has used the high quality of detergent. Advance Sweeper Scrubbers used to scrub, sweep and brush the floor at the same time thoroughly. Additionally, this is the electronic equipment that is safe and easy to use by employees. It was created by using great and good components, so that it can be used for a long time. The features and design found on this machine, does not complicates the work and provide comfort to the workers.

<span style="color: #000000; display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">The vacuums are used to provide excellent dust control and improved the high air quality. The vacuums are used in a wide area. It has four main features which is upright, canister, backpack and rider vacuums. The upright vacuums used for cleaning the balcony or corridor. The canister vacuum has a compact body with an attached hose and cleaning wand. The backpack vacuums also have an attached hose and wand but the body of the vacuum is worn on the operator’s back. Rider vacuums allow operators to drive the unit from a seated position and offer more productivity in large spaces.

<span style="color: #000000; display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Floor machines and burnishers deliver superior productivity, durability and performance. This equipment is fit for cleaning needs. It is has a multiple options for cord-electric, battery walk-behind, rider and propane powered machines. It used for heavy-duty task. Each machine is designed for easy maintenance and operator safety.

<span style="color: #000000; display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">Pressure washers blast away dirt and grime for fast and efficient cleaning. The adjustable pressure spray assures water and cleaning chemicals reach deep into surface crevices, where traditional cleaning equipment can’t do it. The features of this equipment include durability is backed by a 5-year pump warranty, easy transportability, trigger spray for ease of use and versatile applications.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">** 3.0 Conclusion ** <span style="background-color: #ffffff; display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">As being noted earlier, the current cleaning service company was contracted by Kolej Perdana quite a long time. Even though it has been long time they work together, the current company not giving the fullness services towards Kolej Perdana. Therefore, Kolej Perdana has asked from our company to be their new cleaning services company once the contract with current company ends. The reason they approach us is because since Green Aura has more experience in this cleaning service area and they confident with our services based on their research.

<span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">** 4.0 Recommendation ** <span style="display: block; font-family: 'Times New Roman',Times,serif; font-size: 120%; text-align: justify;">We should think to accept their invitation to be their cleaning services company. This is because we can help them with the cleanliness of their residential and at the same time we get new business deal with them. A further investigation should be done to propose to Kolej Perdana so that they can do next procedure towards changes of their cleaning services company.